We're thrilled you've chosen Maxun for your web data extraction needs. We prioritize open communication about our policies to ensure a smooth and efficient experience. While we strive for 100% satisfaction, we understand there could be situations where you are not fully satisfied with our service.
Given the computational resources required to run automated web scraping processes and maintain our infrastructure, offering immediate refunds is challenging since these resources are utilized upon execution.
However, we are committed to your satisfaction and will work with you to resolve any issues you may encounter.
If you have any questions or concerns, our dedicated support team is happy to assist you. Contact us at karishma@maxun.dev.
If you are unsatisfied with our service and wish to request a refund, please email our support team at karishma@maxun.dev. To expedite the process, use the subject line: "[REFUND REQUEST] - Your Subject".
In your email, provide essential information such as your order ID, reason for the refund request, payment method used, and any other relevant details that will help us understand your situation. Kindly send the request using the same email address associated with your Maxun account.
Upon receiving your request, our team will review it promptly and thoroughly. Refunds will be initiated within 5-7 days of approval. The credited amount should appear in your bank account within 2 weeks of the refund request. We appreciate your patience as we work to resolve your concerns and improve our service.
Your satisfaction is our top priority, and we are dedicated to ensuring a positive and efficient experience with Maxun. Thank you for choosing us for your web data extraction needs.
Best regards,
The Maxun Team